N-FOCUS Access Schedule

Sunday:

• 12:00 AM to 4:00 AM: Limited access
• 4:00 AM to 12:00 AM: Normal access

 

Monday:

• 12:00 AM to 10:00 PM:   Normal access
• 10:00 PM to 12:00 AM:  Limited access

 

Tuesday through Saturday:

• 12:00 AM to 4:00 AM: Limited access
• 4:00 AM to 10:00 PM:  Normal access
• 10:00 PM to 12:00 AM: Limited access

 

For a Major Release, there is limited access from 10 PM to 11 PM the Saturday before, and then no access from 11 PM until verification of the release is completed on Sunday.

 

The following functions are not available during limited access times:

• SNAP Expedited Worksheet
• Expert System
• State Ward Trust Accounts
• Child Review Selection
• Refunds
• Ability to Pay
• EBT Card Issuance

Note: If working during a period of limited access, be aware certain actions/icons/push buttons may be disabled. When normal access resumes, these functions will once again be enabled.

Note: If you attempt to work in N-FOCUS after 10 PM, please be aware that Batch processes are running.  This processing locks up certain functions in N-FOCUS.  You may receive errors and/or lose data.  Also, the DHHS Help Desk and N-FOCUS Production Support staff are not available for assistance.

(08-2017)