5-002.02 Worker Responsibilities

475 NAC 5-002.02

The worker must:

1. Provide timely expedited service, if applicable;

2. Return any EBT cards received at the local office to the ICC;

3. Direct the client to ICC if the client is having difficulty with the EBT contractor's call center.

ICC staff procedures can be found in the ICC Procedures Manual.

{6/28/11}