Add Complaint Narratives

When a complaint has been documented, any action taken during the process of resolving the complaint must be recorded in the Complaint Narrative section.

1. Select the Narrative icon on the Detail Complaint window. The Search Narrative window displays.
2. Select the Subject Area: Complaint Follow-Up.

3. Select the New button. The Detail Narrative window displays.

    Note:  The Occurrence Date defaults to Current Date, but can be changed

4. Enter the text of the narrative.
5. Select Actions – Change Status to Final, if appropriate. The Change Status Confirmation dialogue box displays.

6. Select OK. The narrative Status changes to Final.

    Note:  All narratives must be in Final Status before closing the complaint

7. After the Complaint has been set to Closed Status, if there is a need to document further narrative regarding the Complaint Resolution, the Subject Area Resolution Follow-Up can be used.

(11-2008)